Support Tiers
With many support offerings to choose from, our Software Customer Support facilities are dedicated to your company's success. As your needs change, we'll be there for you 24/7. We offer Essential, Silver, Gold and Premium tiers of support to closely match your requirements, which is all outlined below:
| Services | Essential | Silver | Gold | Premium |
External Help Desk (web access) |
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| Community Portal |
• | • | • | • |
E-library |
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Phone Help Desk Support |
• | • | • | |
Offsite Consulting |
25 hrs | 50 hrs | 100 hrs | |
Dedicated Support Person |
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