Help Desk and Issue Tracking

Additions’ integrated help desk and task tracking software can provide management of Help Desk or service requests, with ticketed support and e-mail management. Managers can easily establish queues where help desk users can submit issues and receive automatic status updates on task tracking, from initiation to resolution.

Additions’ integrated help desk preserves an accurate audit trail of all Issues, Transmittals, Submittal and RFIs.

Help Desk Dashboard:

Managers can create queues where help desk users can add new issues, view their submitted issues, and view current status

 

Contractual Options:

You can opt to utilise support contract as per purchased units or standard values

 

Issue/Task Tracking:

Additions allows managers to monitor progress on help desk issues from the moment they are requested until completion

 

Support Contract Dashboard:

Monitor the performance of your support contracts and view analytics